1. Is our data safe?
In the first version, your records stay on your own computer and never reach our servers, so we never see your owners' names, balances or amounts. Corrections are added as linked entries, so there is a trail of who did what. Read the details on our Data and Privacy page.
2. What if my computer breaks, or I clear my browser?
Countaline reminds you each week to save a backup file. Keep it on a USB stick or in your own cloud folder. On any computer, open Countaline and restore the file; it takes a minute.
3. Can other board members use it?
The board gets the monthly report as a PDF. When online access arrives in spring 2027, board members can also have their own logins.
4. What happens when I hand over?
You give the next treasurer the handover file. They open it in Countaline and see the full history, the funds and the past reports. Nothing is lost.
5. Can owners pay their dues through Countaline?
No, on purpose. Owners keep paying the way they do now (check, bank transfer, Zelle). You record each payment in the dues roll. If you want online payments and an owner portal, PayHOA or EasyHOA include them.
6. Does it handle late fees, liens or state HOA rules?
No. You can record a late fee as a charge to a home, but Countaline does not apply rules or give legal advice. Follow your governing documents and your state's law.
7. Does it work on a Mac?
Yes. It runs in a web browser (Chrome, Edge, Safari or Firefox) on Mac, Windows or Chromebook. In the first version, keep your books on one computer.
8. Can the organisation pay instead of me?
Yes. Pay with the organisation's card, or pay yourself and hand in the Gumroad receipt for repayment. If you need an invoice, write to us.
9. What happens after the first year?
We will email you at least 30 days before. As a founding member, your price stays at $99 a year for as long as you stay. The normal price for new customers will be about $29 to $39 a month.
10. When do I get it, and what if you are late?
The first version of this edition arrives by February 15, 2027. Your first year starts when you get it, not when you pay. If we have not shipped it by March 15, 2027, or you change your mind before it ships, you get a full refund. Paid once; nothing renews by itself.
11. What if you stop, or go out of business?
Your records are on your own computer, and you can export everything to CSV at any time. Nothing you have entered depends on us staying in business.
12. Does it import from the bank, or do budget vs actual?
Not in the first version. You record money in and out yourself, or bring it in from a spreadsheet where the page says so. We will ask founding members what to build next, and bank import and budget vs actual are high on that list.
13. Who are you?
Countaline is made by The Vera Standard, the studio of Dr. Feras Hakkak, in Hyderabad, India. We answer email within one working day, and calls fit your morning or early afternoon (US time). Write to theverastandard@gmail.com.